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Laurie Chester

Flights pricing instability

Everyone is very well aware that air tickets pricing has always been an almost obscure science. From the various letters that correspond to the different fares (not to be confused with flight classes!), to the most recent introduction of ancillary services, it is often difficult for travelers to understand what …

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South Africa: Tourists are back in numbers

PRETORIA, SOUTH AFRICA – Minister of Tourism, Lindiwe Sisulu, told the media that “the South African tourism sector is poised for a tremendous bounce back and positive growth after from the the first half of the year (2022) show a staggering 147% in arrivals reaching an impressive 2,285,746.” Sisulu was …

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90% of Americans would choose not to fly with an airline or stay in a hotel again after a negative customer support experience

ZURICH – Mitto, a leading provider of global omnichannel communications solutions, announced new research into customer experience in the travel and hospitality industry, finding a strong correlation between the standard of customer support and consumers’ attitudes toward those brands. Poor customer support has the potential to drastically affect an airline …

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2022 ICAO Safety Report presents positive results

MONTREAL – ICAO has released its 2022 Safety Report, presenting a detailed analysis of global civil aviation safety performance for 2021 operations.  Report results reveal a 9.8% decrease in the global accident rate for last year vs. 2020, dropping from 2.14 to 1.93 per million departures.  Meanwhile 2021 fatalities fell …

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